Job Purpose

This role owns day-to-day support and ongoing development of the organization's Odoo platform associated with relevant E-Commerce platforms acting as first and second line of support for relevant users, and as the in-house developer for configuration, customization, and integration work.

Key Responsibilities — Support

1. Act as first point of contact for Odoo issues raised by business users; log, triage, and resolve tickets within agreed SLAs.
2. Monitor daily system health, scheduled jobs, backups, server/database performance, module errors and escalate infrastructure issues to hosting support as needed.
3. Investigate and fix functional issues across the modules in use (Sales, Purchase, Inventory, Accounting, Manufacturing).
4. Maintain and correct master data (products, partners, pricelists, chart of accounts) in line with data governance standards.
5. Train new and existing users on standard processes, and resolve user errors before escalating as bugs.
6. Maintain support documentation — known issues, standard operating procedures, and a running log of configuration decisions.

Key Responsibilities — Development & Customization

1. Gather requirements from business users and translate them into Odoo configuration, custom modules, or workflow automation.
2. Develop and maintain custom Odoo modules in Python, including custom models, views (XML/QWeb), and business logic.
3. Build and maintain integrations between Odoo and other systems (SAP, e-commerce, banking, courier/logistics, payment gateways) via APIs (XML-RPC/JSON-RPC/REST).
4. Design and maintain custom reports, dashboards, and QWeb print templates.
5. Plan and execute Odoo version upgrades and module migrations, including regression testing before go-live.
6. Follow a defined change control process — develop on a test/staging instance, obtain business sign-off, then deploy to production with a rollback plan.

Required Qualifications & Experience

• Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field.
• 3–5 years of hands-on experience supporting and developing on Odoo (or a comparable open-source ERP), including at least one full implementation or major customization project.
• Experience in textile, manufacturing or trading environment is an advantage.
• Prior experience integrating Odoo with a second ERP or external system is a strong plus.

Technical Skills

• Strong command of the Odoo framework: ORM, module structure, XML views, QWeb reporting, Odoo Studio.
• Proficient in Python and object-oriented programming.
• Working knowledge of PostgreSQL — writing and optimizing queries, understanding Odoo's database structure.
• Familiarity with JavaScript/OWL (Odoo's front-end framework) for UI customization is a plus.
• Experience with Odoo's web services (XML-RPC, JSON-RPC, REST APIs) for third-party integrations.
• Comfortable with Git-based version control and a structured dev staging production deployment process.
• Exposure to Linux server administration and Odoo.sh or on-premise deployment is a plus.

Soft Skills & Competencies

• Clear communicator who can translate business requirements into technical terms and back again.
• Methodical and detail-oriented, particularly around data integrity and change control.
• Able to manage multiple support tickets and development tasks against competing deadlines.
• Comfortable working directly with end users across departments, including non-technical staff.
• Collaborative — this role coordinates regularly with the SAP/ERP team on cross-system processes.

Key Performance Indicators

• Ticket resolution time against SLA (first response and resolution).
• Uptime/availability of the Odoo platform during business hours.
• On-time delivery of agreed development/customization requests.
• Share of recurring issues resolved at root cause rather than worked around.
• User satisfaction feedback on support and training.